Refund & Cancellation Policy

Each account (email address) gets one 14-day free trial of all features, for one business location, when it first connects its Google Business Profile. If the account manages several locations, the owner chooses which one. No payment details are needed for the trial and nothing is charged during it. A Google Business location that has had a free trial doesn't get another, and other locations are billed from the start.

StartCloudOps Review is a subscription of ₹200 per business location for every 30-day period, payable in advance and renewed automatically until cancelled. Payments are processed securely by Razorpay (UPI, cards, net banking and wallets). Prices include all charges shown at checkout.

If you subscribe while a location is still on its free trial or a paid period, the first charge is made when that period ends. To set up automatic payments, your bank or UPI app may show a small authorisation payment (for example ₹5). This is a verification only and is refunded automatically by Razorpay.

You can cancel auto-renewal at any time from Dashboard → Billing → Cancel Auto-Renew, or by writing to us. After cancelling, no further charges are made, and the location keeps all features until the end of the period you have already paid for. There is no cancellation fee.

Because you can try every feature free for 14 days before paying, subscription payments are generally not refundable for periods that have started. We will refund you in full in these cases, if you ask within 7 days of the charge:

• you were charged twice for the same location and period (duplicate payment);
• you were charged after cancelling auto-renewal;
• you were charged because of a technical error on our side;
• the service was unavailable for most of the paid period because of a fault on our side.

To request a refund, contact us with your account email, the business name and the Razorpay payment ID. Approved refunds are sent to the original payment method within 5–7 working days; your bank may take a few more days to show it.

If an automatic renewal fails, Razorpay retries it. If it still cannot be collected, the location's paid features pause when the paid period ends. Your account and reviews are not deleted, and you can subscribe again at any time.

Email support@startcloudops.in or call +91 97177 10218 (Monday to Friday, 9:00 am to 6:00 pm IST).

StartCloudOps, New Delhi, India